Shipping & Returns

Shipping Policy

- Place of delivery

 

Purchased items will be delivered to the place specified by the Customer, who can choose the delivery method during check out.  

- Delivery time

STANDARD MAIL (FREE): 3-5 days to Europe, 5-8 days to the rest of the world (without any custom delays)

 

For remote or inaccessible areas (refers to transportation and delivery of shipments to areas outside the limits of major cities), the delivery may need up to 10 working days to be completed.

The delivery time of the products and services sold shall be no more than thirty (30) days from the time of the sale, unless otherwise specifically agreed by the parties, in writing, by e-mail.

All delivery times are only estimate and we cannot guarantee delivery dates. Keep in mind that in some parts of the world not all delivery services are available.

In case a product from the Customer’s order is in shortage or not in-stock, the Customer will be contacted by Locris art gallery for a new dispatch and delivery date or for a possible replacement with a similar product. Locris art gallery reserves the right to modify the conditions, methods and cost of dispatch without prior notice.

- Force majeure

Locris art gallery is not responsible for delays in the execution of the order (including delivery) due to cases that cannot be attributed to the gallery’s fault or due to force majeure and therefore the Enterprise is entitled to an extension of the time for execution. 

Indicative examples include strikes, terrorist acts, war, supplier/transportation/production problems, exchange rate fluctuations, government or legislative acts and natural disasters. 

If such incidents last for more than two (2) weeks, the contract of sale may be terminated by any party without compensation.
 

Contact

Return & Exchange Policy

The Customer has the right to withdraw from the purchase within 14 days from the date of receipt of the product.

The goal of Locris art gallery is to offer full satisfaction regarding the Customer’s experience with the website and services. If the Customer is not satisfied with the order, he/she can arrange for a return and refund. The Customer needs to inform Locris art gallery by e-mail about his/her intention to return the order within 5 days of receiving the purchase. Returns notices received outside of this time or without notice may be rejected by Locris art gallery.

All custom-made orders are unique and non-returnable.

To arrange a return, the Customer needs to:

Notify our team by e-mail about your intention to return the order. Email: locris.gallery@gmail.com. His/her request will be processed within 72 hours and he/she will receive an email informing that the replacement is under production or the refund is being processed. 

 

The following conditions must be met for accepting and processing the refund:​​

1. The item in question must be unused and in re-sellable condition

2. A copy of the sales receipt that was delivered to you must be included. 

3. Products must be returned to the original packaging that was shipped to ensure that the products are received without damage.

4.The rightful, according to each case, return intervals, must be followed.

 

If the conditions are not collectively duly met, Locris art gallery will notify the Customer by an e-mail. In such a case, Customer has the option to collect products at his/her own expense. If Customer refuses to collect them, Locris art gallery reserves the right to keep the products as well as the amount paid out of the original order.

If the item(s) is/are damaged by external factors Locris art gallery will cover the shipping costs. If that's not the case, the Customer is strongly advised to return the item(s) via a trackable method.

Locris art gallery shall not be burdened by any returning costs. Those are borne by the Customer.

In case you ship an item, you should consider using trackable shipping or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

If Locris art gallery is liable for a defect, the Customer is entitled to demand, without charge, replacement of the product with another. Locris art gallery has to make a replacement in a reasonable time.

In any case where Customer finds a defect, it is possible to contact the online store immediately after delivery on the same day or the next business day at locris.gallery@gmail.com

If a product is declared as defective by the Customer, Locris art gallery is expressively reserved for the diagnosis of the product as defective.

LIMITATION OF LIABILITY: Locris art gallery does not provide a guarantee, nor does it guarantee protection for a suitably sold product for any particular purpose.